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Shipping Countries: South Africa
Shipping States: Western Cape (South Africa), Northern Cape (South Africa), Mpumalanga (South Africa), Limpopo (South Africa), KwaZulu-Natal (South Africa), Gauteng (South Africa), Free State (South Africa), Eastern Cape (South Africa)
Ready to ship in 3-5 business days from South Africa
All items are sent via our national courier service. A tracking number will be emailed to you the moment your order is dispatched. If you have created an account with us you can login to view your order and track your delivery.
No deliveries are made on Saturday or Sundays.
Local Deliveries — Cape Town
Flat Rate Charge: R75.00
Typically this is a next day service for orders placed (and payments received) before 1pm. For orders placed after 1pm please allow 2 working days for delivery.
National Deliveries — All other regions
Flat Rate Charge: R100.00
Please allow 2-5 working days for delivery.
Free shipping on all orders over R600*
* South Africa Only
Refunds and Returns
1. ORDER PRICING & PAYMENT
1.1 All items are priced in rands (R ZAR) and exclude delivery charges which will be applied at checkout before you complete your order.
1.2 We reserve the right to change prices without notification at any time. Items will be charged at the price which was displayed at the time of the order being made in ZAR.
1.3 Payments are processed via a Secure Socket Layer (SSL) encrypted channel by PayFast. At no time will your payment details be stored on our own electronic system. Payments will be taken at the time of order acceptance by PayFast.
1.4 In the event that a payment cannot be processed, the order will not be accepted and will automatically be cancelled. In such an event, please contact us via the contact us page.
1.5 All prices will be inclusive of taxes where applicable.
2. ORDER PROCESSING
2.1 Order acceptance will be confirmed on the screen and an order confirmation email will be sent to the address provided at the time of purchase. We recommend that you retain this email for your records.
2.2 Each order confirmation will contain an order number specific to your transaction which can be used in any further communication.
2.3 Once the order has been accepted and payment has been taken, the order cannot be amended.
2.4 It is your responsibility to provide the correct email address upon placing an order. We cannot take responsibility for the non-delivery of a confirmation or dispatch email should your email address be incorrect, or should a 3rd party email server prevent delivery due to spam filters.
3.1 All orders are aimed to be dispatched on the same day (if ordered before 1pm GMT) or the next working day (Monday-Friday). Dispatch times may vary from time to time and we make no guarantees of dispatch times. Pre-orders: If you place a pre-order (where any items within your order are only available as pre-orders) the whole order will be held until the pre-order is ready for dispatch. All pre-order dates are strictly indicative and may vary at our discretion.
3.2 ZA customers can choose from two delivery options, ‘Courier’ and ‘Local Collection’. For more information on delivery options please see Delivery Information.
3.3 Non-ZA customers delivery is by ‘Tracked’ courier. For more information on delivery options please see Delivery Information. International delivery to be added at a later date.
3.4 It is your responsibility to provide us with full and correct delivery address details. If your package is returned to us due to an incorrect or incomplete address, you will be charged the full delivery cost to re-deliver your order to a corrected address.
3.5 If you are not present at the time of delivery, a delivery note should be left asking you to contact the courier service directly to arrange re-delivery at a convenient time or pick it up in person from the specified location. You will then have 21 days until the parcel is returned back to us as undeliverable. We do not resend packages that are returned to us as undeliverable. We will refund you for the value of the products ordered but not for the delivery charge.
3.6 A parcel is considered lost after it has been in the delivery system for a period of 15 working days for ZAR orders and 21 working days for non-ZA orders. Although orders normally take much less than that we are unable to dispatch a replacement until this period of time has elapsed. We cannot be held responsible for any direct or indirect loss or damage incurred by a customer due to delayed or lack of delivery of goods regardless of the method of delivery.
3.7 We do not ship to all worldwide destinations at this time.
3.8 We will email you a dispatch confirmation as soon as your parcel has been passed onto the courier or postal services. We cannot take responsibility for the non-delivery of a dispatch email should your email address be incorrect, or should a 3rd party email server prevent delivery due to spam filters.
3.9 Customs duties: Any fees charged by Customs are the sole responsibility of the customer.
4. DAMAGED GOODS
4.1 We have strict quality controls in place to ensure your items are sent un-damaged, however, we advise you to carefully check the item(s) upon arrival. If you experience any problems, please contact us from the Contact Us page stating your full contact details, order reference number and the exact damage observed.
4.2 If you have a valid claim in respect of any of the items which is based on any defect in the quality or condition of the items in accordance with this Agreement, we shall refund to you the full price paid (or a proportionate part of the price) and the delivery charges incurred within 30 days from receiving the returned items.
4.3 If the package of the items is damaged you must notify us within 24 hours of receipt of the package.
4.4 We ask you to return any incorrect or defective items to us as soon as possible to the returns address shown on the dispatch note.
5. RETURNS POLICY
5.1 Our returns policy does not affect your legal rights under the Distance Selling Regulations, The Sale of Goods Act or other legislation. If you wish to return an item bought from us please contact us via the Contact Us page within 7 days of receiving the order clearly stating your full contact details and order reference number.
5.2 Items returned during the 7 days, mentioned in 5.1, must be in their original condition and packaging and under no circumstances should be used. We reserve the right to refuse a refund on any item, which has been opened, damaged, dirtied, stored incorrectly, is in un-saleable condition or which have not been returned to us in line with the specified return procedure.
5.3 Any return (other than for defective items) will be at the customer’s own expense. A full refund, excluding delivery costs and a 10% handling fee will be processed within thirty days of us receiving the returned goods. 6.4 Any return made outside the defined timeframes will not be accepted.
5.5 We advise you to return items by recorded delivery or by obtaining a Certificate of Postage from the Post Office or by any other means that shows proof of the return. If your returned items are not received we cannot process the refund unless you can provide this proof of postage.
5.6 The address for returns is stated on the note dispatched with all orders.
5.7 Due to public health and safety regulations perishable goods (foodstuffs, health supplements and beverages) cannot be returned, refunded or exchanged.
6. PROMOTION CODES
6.1 If you have opted-in to receive information on our products, you may occasionally receive promotion codes or product newsletters from us by e-mail.
6.2 Promotion Codes can be applied at checkout.
6.3 Promotion Codes have no monetary value and under no circumstances can they be converted into currency. Each code has an expiry date set at our discretion. We reserve the right to modify the expiry date without notification.
6.4 Promotion Codes cannot be divided into parts. The discount achieved by the use of a Promotion Code must not exceed the total monetary value of the order (excluding delivery costs).
6.5 Some Promotion Codes will specify a minimum amount to be spent in order to be applied.
6.6 Promotion Codes cannot be applied past their expiry dates.
6.7 Any refund made on an order where a Promotion Code was applied will be reduced by the discounted amount.
6.8 Only one Promotion Code can be used per order.
Terms and Conditions
MojoMe™ — DermaPro™ — NutriFlex™ are SmartPack PTY Ltd brands.
By using this Website or communicating with the Provider by electronic means, the user consents and acknowledges that any and all agreements, notices, disclosures, or any other communication satisfies any legal requirement, including but not limited to the requirement that such communications should be in writing.
eCommerce & Privacy
The Website www.smartpack.co.za sells natural performance nutrition products online. The use of any product or service bought from this Website is at the purchaser’s risk. The purchaser/ user indemnifies and holds the Provider harmless against any loss, injury or damages which may be sustained as a result of using the products sold on the Website.
The private information required for executing the orders placed through the e-commerce facility, namely the User’s personal information and credit card details, delivery address and telephone numbers will be kept in the strictest confidence by the Provider and not sold or made known to third parties. Only the necessary information, that is the delivery address and contact phone number will be made known to third parties delivering the product. Credit card details are not kept by the Provider under any circumstances.
The Provider cannot be held responsible for security breaches occurring on the User’s electronic device (Personal Computer or other electronic device used to browse the Website), which may result due to the lack of adequate virus protection software or spyware that the User may inadvertently have installed on his/her device.
The Provider will supply all goods to the delivery company in good order. The Provider will not be held liable for the condition of goods arriving at the User’s chosen delivery address.
Online Payment – PayFast Payment Gateway
All online credit card payments are processed by the PayFast Internet Payment Gateway. Card Holders may go to www.payfast.co.za to view PayFast’s security policies.
Refund and Return Policy
The provision of goods and services is subject to availability. In cases of unavailability, the provider will refund the client in full within 30 days. Cancellation of orders by the client will attract a 10% charge for administration costs.
The Provider reserves the right to cancel an order for which payment has already been received. This may occur if stock is insufficient or the quality of goods ordered does not meet the Provider’s standards. Should the Provider exercise this right, the User will receive a full refund with no deductions.
Any complaints regarding the standard and quality of the product or products bought by consumers through the e-commerce facility should be directed to the Marketing Director, SmartPack PTY Ltd, PostNet Suite #408, Private Bag X4, Sun Valley 7985, or email@example.com
Updating of these Terms and Conditions
Provider reserves the rights to change, modify, add or remove from portions or the whole of these Terms and Conditions from time to time. Changes to these Terms and Conditions will become effective upon such changes being posted to this Website. It is the User’s obligation to periodically check these Terms and Conditions at the Website for changes or updates. The User’s continued use of this Website following the posting of changes or updates will be considered notice of the User’s acceptance to abide by and be bound by these Terms and Conditions, including such changes or updates.
Copyright and Intellectual Property Rights
Provider provides certain information at the Website. Content currently or anticipated to be displayed at this Website is provided by Provider, its affiliates and/or subsidiary, or any other third party owners of such content, and includes but is not limited to Literary Works, Musical Works, Artistic Works, Sound Recordings, Cinematograph Films, Sound and Television Broadcasts, Program-Carrying Signals, Published Editions and Computer Programs (“the Content”). All such proprietary works, and the compilation of the proprietary works are copyright the Provider, its affiliates or subsidiary, or any other third party owner of such rights (“the Owners”), and is protected by South African and international copyright laws. The Providers reserve the right to make any changes to the Website, the Content, or to products and/or services offered through the Website at any times and without notice. All rights in and to the Content is reserved and retained by the Owners. Except as specified in these Terms and Conditions, the User is not granted a license or any other right including without limitation under Copyright, Trademark, Patent or other Intellectual Property Rights in or to the Content.
Limitation of liability
The Website and all Content on the Website, including any current or future offer of products or services, are provided on an “as is” basis and may include inaccuracies or typographical errors. The Owners make no warranty or representation as to the availability, accuracy or completeness of the Content. Neither Provider nor any holding company, affiliate or subsidiary of Provider, shall be held responsible for any direct or indirect special, consequential or other damage of any kind whatsoever suffered or incurred, related to the use of, or the inability to access or use the Content or the Website or any functionality thereof, or of any linked website, even if Provider is expressly advised thereof.
Privacy: casual surfing
The User may visit the Website without providing any personal information. The Website servers will in such instances collect the IP address of the User computer, but not the email address or any other distinguishing information. This information is aggregated to measure the number of visits, average time spent at the Website, pages viewed, etc. The provider uses this information to determine the use of the Website and to improve Content thereon. Provider assumes no obligation to protect this information and may copy, distribute or otherwise use such information without limitation.
Choice of Law
This Website is controlled, operated and administered by Provider from its offices within the Republic of South Africa. Access to the Website from territories or countries where the Content or purchase of the products sold on the Website is illegal is prohibited. The User may not use this Website in violation of South African export laws and regulations. If the User accesses this Website from locations outside of South Africa, that User is responsible for compliance with all local laws. These Terms and Conditions shall be governed by the laws of the Republic of South Africa, and the User consents to the jurisdiction of the Witwatersrand High Court in the event of any dispute. If any of the provisions of these Terms and Conditions are found by a court of competent jurisdiction to be invalid or unenforceable, that provision shall be enforced to the maximum extent permissible so as to give effect to the intent of these Terms and Conditions, and the remainder of these Terms and Conditions shall continue in full force and effect. These Terms and Conditions constitute the entire agreement between the Provider and the User with regard to the use of the Content and this Website.
Merchant outlet country and transaction currency
The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. The transaction currency is South African Rand (ZAR).
It is our mission that all information on this website is as accurate and up to date as possible, and that all products promoted cause no harm to our customers or the environment. However, due to the possibility of human and technical error, SmartPack PTY Ltd accepts no responsibility for the accuracy or completeness of the information provided on the website. Neither do we accept responsibility for any adverse reactions that any of our products may cause. While we have taken every reasonable measure to ensure that the products promoted on this website are of the highest quality and safety, the recommendations on this site are not the advice of a medical practitioner. We, therefore, advise the consultation of a medical practitioner if there is ever any doubt as to the use of the products.
Country of Domicile
This website is governed by the laws of South Africa and SmartPack PTY Ltd chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature: PostNet Suite #408, Private Bag X4, Sun Valley 7985
SmartPack PTY Ltd may, in its sole discretion, change this agreement or any part thereof at any time without notice.
This website is owned and maintained by SmartPack PTY Ltd based in South Africa.
CK Registration 2014/060935/07
VAT Registration 481 0266 736
SmartPack PTY Ltd contact details